TERMS OF USE

Allennetic Limited – Terms and Conditions

Effective Date: June 5, 2025

This document (“Agreement”) sets forth the Terms and Conditions (“Terms”) that govern the use of services provided by Allennetic Limited (“Allennetic”, “we”, “us”, “our”) to any client, entity, or representative (“Client”, “you”, “your”). By requesting, engaging, or using any of our services, you agree to abide by these Terms in full.

1. Scope of Services

Allennetic Limited provides a range of technology, automation, and consultancy services, including but not limited to:

Web Design & Development
E-commerce Development (WooCommerce, Shopify, etc.)
UI/UX Design & Prototyping
Mobile App & Software Development
IT Consulting & Technical Advisory
Cloud Infrastructure & Hosting Solutions
AI Integration (Voice Agents, Automation Workflows, GPT, etc.)
CRM & MarTech Implementation
SEO & Performance Optimization
Technical Documentation & Knowledge Bases
Custom SaaS Development & Maintenance
Referral Partnership & Lead Generation Programs

2. Agreement Acceptance

Engagement begins once a quotation is accepted or payment is made. Acceptance of a quotation, invoice, or service engagement constitutes full agreement to these Terms. Clients must ensure all service requirements are accurately reflected in their request and subsequent invoices.

3. Project Engagement & Delivery

Clients must provide all necessary content, materials, and approvals on time. Delays from the Client may affect project timelines without liability to Allennetic. Work begins only after agreed upfront payments are received. Deliverables are based solely on the agreed scope; additional features or requests are subject to re-quotation.

4. Use of Services & Responsibility

Allennetic is not responsible for how Clients implement or use provided services. Clients are solely liable for legal, ethical, financial, and operational outcomes resulting from use of our deliverables, platforms, or AI tools.

Clients agree not to use our services for any unlawful, misleading, or malicious purpose.
Allennetic disclaims all responsibility for third-party misuse or inappropriate deployment of services by the Client.

5. Payment Terms

Invoices are payable within seven (7) days unless otherwise agreed. All prices are subject to change. Late or non-payment may result in suspension or removal of service or content from hosting platforms without notice. Services requiring third-party subscriptions or tools will be billed separately or incorporated into a packaged plan.

6. Intellectual Property Rights

Upon full payment, Clients receive ownership of custom assets (designs, software, code, content). Allennetic retains rights to proprietary systems, frameworks, and reusable modules. Unless agreed otherwise, Allennetic may display completed work in its portfolio or marketing materials. Third-party assets are subject to their own license terms.

7. Hosting, Domains, & Infrastructure

When Allennetic facilitates domain or hosting acquisition on behalf of Clients, the domain is registered in the Client’s name unless stated otherwise. The Client is responsible for renewals, security, and compliance with provider policies. Allennetic may provide hosting but disclaims liability for downtime, breach, or data loss not directly caused by Allennetic systems.

8. Content Standards & Client Responsibility

Clients must not submit or request publication of any content that is:

Illegal, infringing, or unlicensed
Harassing, hateful, or discriminatory
Malicious code or software
Misrepresentative or deceptive

Clients are fully responsible for proofreading and verifying the accuracy and legality of their content.

9. AI and Automation Disclaimers

Where Allennetic integrates AI agents, automation workflows (e.g., VAPI, GPT, Make.com), or voice assistants, Clients acknowledge that:

Output accuracy is not guaranteed.
All usage must comply with local and international laws.
Allennetic disclaims liability for outcomes, errors, or miscommunications from AI systems.
Clients are responsible for monitoring, reviewing, and updating AI prompts and logic post-handover.

10. Maintenance & Support

Support for delivered projects is offered for a defined period (usually 30–90 days post-handover). Maintenance beyond this requires a separate SLA or retainer agreement. Allennetic reserves the right to bill for all future support not included in the initial agreement.

11. Referral Bonus Program

Allennetic offers a 20% referral bonus to partners or clients who refer paid projects, subject to these conditions:

Referral must be declared before invoice issuance.
Bonus is calculated from the net project value paid, excluding taxes or external costs.
Payment is made only after full client payment is received and no refund is issued.
Bonus may be paid via bank transfer, credit, or future discount.
Referral fraud, misrepresentation, or conflict of interest voids the bonus.

12. Non-Solicitation & Staff Engagement

Clients agree not to directly employ or contract Allennetic personnel or freelancers introduced during any engagement for a period of 12 months post-project without written approval. Breach may result in a penalty equal to six (6) months of the affected staff’s market rate compensation.

13. Confidentiality

Both parties agree to treat all non-public, technical, or proprietary information exchanged during the course of service as confidential. Neither party shall disclose such information to any third party without prior written consent.

14. Limitation of Liability

All services are provided “as is” without warranties. Allennetic is not liable for indirect, incidental, or consequential damages including loss of profits, data, or goodwill. Maximum liability for any claim shall not exceed the total amount paid by the Client for the affected service.

15. Force Majeure

Allennetic shall not be held liable for failure or delay in performance due to events beyond its reasonable control including but not limited to natural disasters, internet outages, labor disputes, governmental actions, or acts of war.

16. Termination & Suspension

Allennetic may suspend or terminate services immediately if the Client:

Fails to pay on time
Violates these Terms
Engages in conduct that harms Allennetic’s operations or reputation

No refund will be given for terminated services unless agreed in writing.

17. Revisions & Change Requests

All project scopes must be agreed upon in writing. Any deviation, feature addition, or request after commencement may affect the delivery timeline and attract extra charges. Clients are responsible for approving milestone deliveries and final handoff content.

18. Governing Law & Jurisdiction

This Agreement shall be governed by the laws of the Federal Republic of Nigeria. Any dispute shall be subject to the jurisdiction of courts in Abuja, Nigeria, unless otherwise specified in a separate contract.

19. Notices & Communication

All communication relating to this agreement must be in writing and delivered via email to a verified address or through the official Allennetic website. Notices are deemed received once confirmation is issued.

20. Amendment of Terms

Allennetic reserves the right to modify these Terms at any time. Updated versions will be published at https://allennetic.com.ng/terms_&_conditions/. Continued use of services after updates signifies acceptance.

By requesting or using services provided by Allennetic Limited, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in full.